Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Wednesday, July 8, 2009

Out of A Job But Not Out of a Purpose

After two years of working with John Tesh Media Group, the company needed to downsize and I was let go this week. It's been a great two years learning more than I would ever imagine about the Internet, the usefulness of social networking websites and the music business. John gave me a lifetime of learning opportunities so I feel confident in being able to obtain another job-even in this rough economy.


Today I attended a job fair at the Woodland Hills Marriot Hotel. I wanted to check out the available opportunities that were on display. Only one of them even caught my eye-Salem Communications-the umbrella organization that oversees many different Christian and conservative talk radio all over the U.S. They were only offering sales jobs selling air time to advertisers. Several other companies accosted me at the fair all with the same job opportunity-selling stocks on commission or offering money management services to potential customers . . . and then hit them up to buy insurance. I would rather eat a live snail crawling on the sidewalk than sell insurance. Just being honest.

Yes, I need a job to support myself and to fulfill my many financial responsibilities and obligations. However, there is something even more important than making a living and that's finding your purpose. In other words, "Life is really all about answering one question, 'Am I doing what God wants me to do?'" He put me on this earth for a reason. If my purpose here is to be sell insurance, then I better be the best insurance salesperson I can be in order to fulfill my godly calling.

I am at a time in my life when it is not safe to try to fulfill your dreams. The economy is tanking. I've got debts to pay off. Who in the world in his right mind has the freedom to think about fulfilling his or her dreams. Many people believe this kind of thinking is for kids. When I was younger I wanted to be an FBI agent, a detective, a Navy frogman or anything that smells of danger.

Now that I am grown, most people would tell me to stop dreaming. Settle down. Get a real job. Yet here I am with all these new media oriented skills and I am excited about what I've learned. But I still have to answer the question why am I here on this earth? And I know the answer-to serve God and to impact the lives of other people. Regardless of I did sell stocks, raised snails or found creative ways to use my Internet skills, I must use what I am best at doing and serve others.

It is God who has given me my past, my experiences, my skills and my passions. It's now up to me to take what He has given to me and use them wisely. How am I using my life to serve Him? So as I seek work, not only am I looking for a decent wage (I'm not that stupid), but I'm also looking for an opportunity to be the person God created me to be. I am seeking a place where I can take all that God has given me and put them to good use for His glory.

I haven't lost my purpose or drive to serve the Lord. I am now looking for where that special place is supposed to be. You are not any different. If you're out of work, perhaps this is your time to finally be in the place where God has always wanted you to be.
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Tuesday, November 27, 2007

What To Do with Email Overload



Here's a question for you. What percentage of the email you receive is actually important to you? If you're like me, about 20% of my emails are really significant and need to be responded to. Well . . maybe I don't need to respond that day and maybe not 25% . . .

When Wall Street Journal readers were asked "What proportion of the emails you receive at work are actually important to you?" 43% of respondents admitted only 1/4 of their emails at work are important.

What does this say about us? Are we just filling up our email boxes with written distractions?

In a Wall Street Journal article entitled, Email's Friendly Fire," Rebecca Buckman lays out the sad state of cyber mail:

"Email overload is now considered a much bigger workplace problem than traditional email spam. Inboxes are bulging today partly because of what some are calling "colleague spam" -- that is, too many people are indiscriminately hitting the "reply to all" button or copying too many people on trivial messages, like inviting 100 colleagues to partake of brownies in the kitchen. A good chunk of today's emails are also coming from brand new sources, like social- and business-networking sites like Facebook Inc. and LinkedIn Corp., or text messages forwarded from cellphones"

But supposedly there's hope because now we can purchase email software that will help us deal with our email overload:

"Unlike previous email-technology companies that only addressed problems like external email spam or offered narrow products that screened messages for certain content, new companies are now springing up to deal with the email-overload problem and help sort the deluge. Silicon Valley start-ups including ClearContext of San Francisco and Seriosity Inc. of Palo Alto, Calif., are specifically tackling the problem of internal email overload. Meanwhile, other start-ups like San Francisco's Xobni Corp., are trying to help people better organize and search the email and personal-contact load they already have."

Our sad state of affairs is expressed in the same WSJ article: "Last year, the average corporate email user received 126 messages a day, up 55% from 2003, according to the Radicati Group, a Palo Alto market research firm. By 2009, workers are expecting to spend 41% of their time just managing emails"

I actually don't want software that will place my emails in separate folders so I don't need to see certain correspondences. Just the fact that I know the folder exists is enough to drive me crazy. What if there are 200 emails in that folder? Am I suppose to feel good about that?

What I do need is a program that will stop unnecessary emails from ever entering my inbox.

Do I really need to receive all those Fw:Fw:Fw's? if we can just get people to stop sending recycled stupid jokes, chain emails and warnings about computer viruses, we might slim down our email intake.

All this emailing, even if it is ever resolved, has got to take a toll on your soul. Do I want to spend 40% of my workday corresponding?

But this email overload carries into our homes and social lives outside of work.
Well-meaning individual depend on emails to make dinner plans and appointments. They assume everyone is glued to their laptop just waiting to clap with glee when an email comes in.

The time spent at home reading emails and responding to them can be put to better use.

But what is the real problem with our e-overload? Too much email dehumanizes us.

Do you know the feeling you get when you call customer service, and you are forced to transverse through an endless menu and you are dying to a hold of a living human? Sometimes in this e- and i-world, it's nice to hear a human voice. I am fearful that all this email is pushing us further away from one another as we speak with virtual beings through the words, "You've Got Mail!"

Yet, I have made a choice to join the e-generation through AOL, Earthlink, Gmail and Yahoo.com.

I will still check my emails 25 times a day. I will still answer mostly all of my personal emails. However, I have to stop and ask whether I am losing something precious in the process. It's true I write to more people than I ever have in my life. That's a plus. I can shorten business transactions and correspondences because of emails. That's also a plus. So I cannot complain too much.

However, I still want to need the sound of a human voice. But most of all, I want to hear silence. The silence of God's analog voice above the cyber-din. With God I know He'll never resort to email and that He'll never send me a Fw:Fw:Fw of the Book of Jonah. God is our last hope to enjoy the simplicity and beauty of being a human. Only in God's presence can I find the stillness that brings rest of my soul. God's touch in my life is personal and never spammed to a million other people. He knows me and my needs and hurts.

What can we do? Keep it simple.

Take a week off from emailing. Stop filling up each other's inboxes with email "television" . . . . wasting time flipping through silly correspondences that deluge us daily.

You may not be able to control your email activity at work, but at home it's another story.

Keep on reading literature that does not appear on your computer screen. Poetry. Classical lit. Poignant newspaper articles. Keep on enjoying non-computer generated art. Allow yourself to be bathed in the beauty of an afternoon Sunday string quartet concert. Learn a musical instrument. Write. Be creative.

Remember the beauty of life that once existed outside the internet. That world still exists.

Stay alive. Stay human. Keep in touch with your own soul and the beauty of what God has placed within your tired, spammed frame.

BTW: my email address is . . . .
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